Privacy & Security
Privacy and Security Policy
At Smooth Pebbles, we value our community. You trust us with your information, and we’re serious about that responsibility. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat personal information we collect or receive. This policy explains our privacy practices for smoothpebbles.co.za and services provided by Smooth Pebbles Pty Ltd. (“Smooth Pebbles”).
Current version published: September 23, 2013
Information Collected or Received
Smooth Pebbles will not sell or disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.
As a Smooth Pebbles member you are required to provide a valid email address at registration and choose a username or alias that may represent your identity on Smooth Pebbles.
Depending on which services you choose to use, Smooth Pebbles may require additional information, such as a shop name, billing information (including billing address, phone number, credit card information), a mobile telephone number, a physical mailing address, and/or payment information.
You may optionally choose to provide your full name and other personal information (such as birthday, gender, location) to be publicly displayed in connection to your account and activity.
Your username, Smooth Pebbles ID or alias is publicly displayed and connected to your Smooth Pebbles activity. Other people may see your date joined, feedback, ratings, profile information, items listed for sale, shop pages, sold item listings, and comments in community spaces.
Smooth Pebbles automatically receives and records some information from your browser when you visit the site, such as your IP address, cookies and data about which pages you visit on the site through the use of log files provided by our third-party tracking-utility partners. This information helps us analyze and understand how the site works for members and visitors.
Some members or visitors may connect to or register a Smooth Pebbles account using an external third-party application, such as Facebook, or an app developed using the Smooth Pebbles API. Smooth Pebbles may receive some data from those connected third-party applications. Connecting your Smooth Pebbles account to third-party applications or services is optional, and when you connect your account to an external app, you will be given the opportunity to grant permission.
Smooth Pebbles uses the information described in this policy to provide and improve our services and products, for billing, for identification and authentication purposes, to contact members or interested parties, and for general research and aggregate reporting.
Choice & Control
We know members of our community value having control over their own information, and therefore Smooth Pebbles gives you the choice of providing, editing or removing certain information, as well as choice over how we contact you.
You may change or correct your Smooth Pebbles account information (except your username) at any time. You may remove certain optional information you no longer wish to be publicly visible, such as your full name.
For various reasons, Smooth Pebbles may contact you about our services or your activity. Some of these messages are required, service-related messages for members. Other messages are not required, and you can control which optional messages you choose to receive by changing your settings in your account.
Learn more in the Messages from Smooth Pebbles section of this policy.
If you have optionally connected your account to an external, third-party application, such as Facebook, or an app developed using the Smooth Pebbles API, you can remove permission for the app by changing your account settings.
If you no longer wish to use Smooth Pebbles’s services or receive service-related messages, then you may close your account. Close your account by contacting us and we will help.
Messages from Smooth Pebbles
On occasion, Smooth Pebbles will send you messages. The default, required form of communication is email. If you sign up for SMS notifications (future), Smooth Pebbles may also contact you by text message when applicable. In some situations, Smooth Pebbles may send you physical mail.
Some messages from Smooth Pebbles are service-related and required for members. Examples of service-related messages include, but are not limited to: a welcome/confirmation email when you register your account, notification of an order, or correspondence with Smooth Pebbles’s support team. These messages are not promotional in nature. You may not opt-out of receiving service-related messages from Smooth Pebbles, unless you close your account.
As a member, Smooth Pebbles may also send you messages related to certain features on the site or your activity. Smooth Pebbles may also send you news or updates about changes to our site or services. By default, members will receive these messages via email, but you may choose to opt-out of getting certain emails under your account settings.
Smooth Pebbles offers optional email newsletters. You must opt-in or subscribe to begin receiving newsletters, and subscription is available to both members and non-members. Members may subscribe or unsubscribe from optional newsletters under your account settings or by following the instructions contained in the newsletter emails. Non-members may subscribe by providing an email address, which will only be used by Smooth Pebbles for these newsletters. Non-members may unsubscribe from newsletters by following the instructions contained in the newsletter emails.
Members may share with their friends links to Smooth Pebbles content using a convenient “Share” feature on certain pages. If you choose to use this share feature, Smooth Pebbles will ask for the information needed to send the message and post it for you.
Smooth Pebbles is both a marketplace and a community. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as Forums, Blog posts and comments. Please use common sense and good judgement when posting in these community spaces or sharing your personal information with others on Smooth Pebbles. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. Smooth Pebbles generally does not remove content from community spaces, and your posts may remain public after your account is closed. You are responsible for the personal information you choose to post in community spaces on Smooth Pebbles.
Information Sharing & Disclosure
We want to respect your privacy. Smooth Pebbles will not sell or disclose your name, email address or other personal information to third parties without your explicit consent, except as specified in this policy.
Smooth Pebbles limits access to your personal information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
Smooth Pebbles has not granted you a license to use the information for unsolicited commercial messages. Without express consent from that person, you must not add any Smooth Pebbles member to your email or physical mailing list.
Smooth Pebbles is affiliated with a variety of businesses and works closely with them. These businesses may offer promotions or sell items or services to you through Smooth Pebbles’s services. Smooth Pebbles may also provide services or sell products jointly with affiliated businesses. Due to the nature of our business model, when an affiliated business is associated with your transaction, we may share information that is related to such transaction with that affiliated business. Smooth Pebbles may share aggregated demographic information with business partners.
Smooth Pebbles employs other companies and people to perform tasks on our behalf, and we need to share your information with them to provide products and services to you. Examples include but are not limited to fulfilling orders, handling billing disputes and collections, analyzing data, providing marketing assistance and providing customer service.
We can only speak for ourselves; this policy does not apply to the practices of third parties that Smooth Pebbles does not own or control, or individuals that Smooth Pebbles does not employ or manage. If you provide your information to others on Smooth Pebbles or throughout the Internet, different rules may apply to the use or disclosure of the information you provide to them. Smooth Pebbles does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Smooth Pebbles is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from the Smooth Pebbles site. We encourage you to ask questions before you disclose your personal information to others.
Cookies & Tracking Technologies
A cookie is a small data file sent from a web site to your browser that is stored on your computer’s hard drive. Smooth Pebbles uses our own cookies for a number of purposes, including to access your information when you sign in; keep track of preferences you specify; display the most appropriate content based on your interests and activity on Smooth Pebbles; estimate and report Smooth Pebbles’s total audience size and traffic; conduct research to improve our content and services.
Smooth Pebbles may partner with third-party services who may set cookies to provide features such as analytics. These cookies allow a partner to recognize your computer each time you visit Smooth Pebbles, but do not allow access to personally identifiable information from Smooth Pebbles. Smooth Pebbles does not have access or control over these third-party cookies, and they are not covered by our privacy statement. You can configure your browser’s settings to reflect your preference to accept or reject cookies. If you reject all cookies, you will not be able to take full advantage of Smooth Pebbles’s services.
We employ a software technology called clear gifs (a.k.a. web beacons or web bugs) to help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to your personally identifiable information.
The security of your personal information is important to us. Your Smooth Pebbles account information is protected by a password. It is important that you protect against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services. Smooth Pebbles encrypts sensitive information (such as credit card number) using secure socket layer technology (SSL). Smooth Pebbles follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Smooth Pebbles receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Smooth Pebbles will retain your information for as long as your account is active or as needed to provide you services. If you no longer want Smooth Pebbles to use your information to provide you services, you may close your account. Smooth Pebbles will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Smooth Pebbles reserves the right to modify this privacy statement at any time, so please review it periodically. We’ll communicate changes by posting a notice on the site. If we make material changes to this policy you will be notified here, by email, or other places Smooth Pebbles deems appropriate.