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Returns Policy

Returns Policy

Smooth Pebbles Pty Ltd (“Smooth Pebbles”) has adopted a general policy towards the return of goods purchased as described within the South African Consumer Protection Act (link). Smooth Pebbles encourages both buyers and Shop Owners to uphold the law in this regard.

However, it should be noted that Smooth Pebbles is a marketplace for handmade, vintage, and re-purposed items. Such products are not perfect, but rather made to reflect a genuineness and craftsmanship that is otherwise inaccessible in a mass-produced world. As such, items should be adequately described and photographed, and where a buyer is unsure they should contact the Shop Owner for more information before purchasing. Buyers should note that requests for refunds are only permissible under the Consumer Protection Act sections 19, 20 and 55 by showing that the goods delivered are not fit for purpose, or did not correspond in all material respects with what an ordinary alert customer would have been entitled to expect, based upon the description or reasonable depiction of the goods.

A Shop within Smooth Pebbles is within rights to require a reasonable amount on goods returned but not in their original packaging or not in their original condition, similarly for any goods made on custom order subsequently cancelled.

Please consult each Shop’s policies regarding specific policies for the particular shop. You can find this within a Shop’s page (Shop Info | Policies), or on any of a Shop’s items under “Questions | Shop Policies”

 

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